Return Policy

At Aurevon Homes, we take pride in the quality and craftsmanship of our premium home décor items. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free 7-day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in its original packaging (including bubble wraps, box, and tags) to ensure safe return transit.
• Receipt or proof of purchase must be presented.

How to Initiate a Return

To initiate a return, please contact our support team:

• Call us at: 7047905742 (Mon-Sat, 10 AM - 7 PM)
• Email us at: Aurevonhomesprivatelimited@gmail.com

Please provide your Order Number (e.g., AH12345678) and a brief reason for the return. If the item arrived damaged or defective, please attach clear photos or an unboxing video to speed up your approval process.

Refund Process & Timelines

Once your return is received and inspected by our warehouse team, we will send you an email/SMS notification to confirm its receipt and inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (or via UPI/bank transfer for Cash on Delivery orders) within 5 to 7 business days.

Introduction

Aurevon Homes Private Limited ("we", "our", or "us") operates the website Aurevon Homes. We are committed to protecting your privacy and security. This Privacy Policy details how we collect, use, share, and protect your personal information when you visit or shop on our platform.

Information We Collect

When you browse, register, or make a purchase on our website, we collect personal information that you provide to us, including:

• Personal Identity: Your full name, email address, mobile number, and account credentials.
• Shipping & Billing Info: Delivery addresses, pincodes, and contact details.
• Payment Details: Transacted amounts and payment methods. Please note: all payment processing is handled securely by PayU Payment Solutions. We do not store your credit card numbers, CVVs, or Net Banking credentials on our servers.

How We Use Your Information

We use the collected information for the following purposes:

• To process, pack, ship, and deliver your orders.
• To send you order confirmations, tracking details, and support alerts via Email/SMS.
• To authenticate logins and verify mobile numbers via One-Time Passwords (OTP).
• To improve our website responsiveness, user experience, and curated product collections.

Data Protection and Security

We implement a variety of industry-standard security measures to maintain the safety of your personal information. All communications and operations on our site are encrypted via Secure Socket Layer (SSL) technology. Payment gateways are compliance-certified and powered by PayU to ensure maximum protection against unauthorized access.

Agreement to Terms

By accessing and shopping at Aurevon Homes, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all visitors, users, and customers of the website. Please read them carefully before placing an order.

Business Registration & GST

Aurevon Homes is a registered trademark of Aurevon Homes Private Limited. All commercial operations, invoicing, and tax collections are governed by the company details below:

• Registered Address: Room No 8, Plot No 22, Gate No 5, Malwani Road, Opp Mishra Clinic, Mumbai – 400095, Maharashtra
• GSTIN: 27ABFCA6395R1ZQ

Product Descriptions & Pricing

We strive to display our premium home décor products (decorative jars, candles, tableware, etc.) with high accuracy in descriptions, dimensions, and images. However, since many of our pieces are hand-finished or contain natural elements (like crystal shapes or marbled veins), slight variations may occur.

All prices listed on the website are in Indian Rupees (INR) and are inclusive of GST (18%) where applicable. Shipping charges are FREE for all orders above ₹999; otherwise, a flat shipping fee of ₹49 is applied at checkout.

Payment Gateway

All online prepaid payments are securely routed and processed via PayU Payment Solutions Limited. By making a prepaid transaction, you agree to follow PayU's terms of service. Aurevon Homes Pvt Ltd is not liable for transaction failures, bank charges, or gateway-level disputes, though we will assist in resolving any issues with the payment provider.

Limitation of Liability

In no event shall Aurevon Homes Private Limited, its directors, or employees be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website or the purchase and handling of our products.